Terms & Conditions

📋 Acceptance of Terms

By downloading, installing or using the Aquasine Rewards mobile application ("App") you agree to these Terms and Conditions ("Terms"). If you do not agree, please do not use the App.

These Terms are an agreement between you ("User") and Aquasine ("Company", "we", "us"). We may modify these Terms at any time; continued use of the App after changes are posted means you accept the revised Terms.

📱 The Rewards Programme

Aquasine Rewards lets plumbers, contractors and dealers earn points by scanning the QR code on genuine Aquasine products and redeem those points for cashback.

• You must be 18 years or older and resident in India to participate.
• One account per person, registered to your own mobile number.
• Points are credited only for genuine Aquasine products carrying a valid, unused Aquasine QR code.
• Each QR code can be scanned once. Points per product and size are set by Aquasine and shown in the App's catalogue; they may change at any time.
• Points have no cash value until redeemed and cannot be transferred, sold or exchanged.

💳 Redemption & Payouts

You may request redemption once your balance reaches the minimum shown in the App. Each request is reviewed by Aquasine.

• Approved payouts are made by UPI or bank transfer to the details you provide, normally within 7 working days of approval.
• You are responsible for providing correct payout details. Payments made to details you supplied are final.
• Aquasine may reject a request where scans appear invalid, duplicated or fraudulent, and may reverse points credited in error.
• Taxes, if any, on cashback received are your responsibility.

👤 User Accounts

Your account is secured by an OTP sent to your registered mobile number. You are responsible for all activity on your account and must keep your device and number secure. Tell us immediately if you suspect unauthorised use.

We may suspend or close accounts that breach these Terms, engage in fraud, or remain inactive for more than 24 months. Unredeemed points in a closed account are forfeited.

🚫 Prohibited Activities

You agree not to:

• Scan, copy, share or sell QR codes from products you have not purchased or installed.
• Create multiple accounts or use another person's mobile number.
• Tamper with QR labels, packaging or the App.
• Use bots, scripts or automated tools to interact with the App.
• Attempt to gain unauthorised access to the App, its servers or other users' data.
• Use the App for any unlawful purpose.

🏷️ Programme Changes

Aquasine may change point values, minimum redemption amounts, eligible products or any part of the programme, and may suspend or end the programme with 30 days' notice in the App. Points already earned may be redeemed during the notice period.

⚠️ Disclaimer of Warranties

The App is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free or free of harmful components, and we disclaim all implied warranties to the extent permitted by law.

⚖️ Limitation of Liability

To the maximum extent permitted by law, Aquasine shall not be liable for any indirect, incidental or consequential loss arising from use of the App or the programme. Our total liability to you shall not exceed the value of points in your account at the time of the claim.

🏛️ Governing Law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Gujarat, India.

✂️ Severability

If any provision of these Terms is held invalid, the remaining provisions continue in full force.