Last Updated: October 2026
📋 Introduction
Aquasine Rewards is a loyalty programme for plumbers, contractors and dealers who buy and install genuine Aquasine products. This Privacy Policy explains what information the Aquasine Rewards mobile application ("App") collects, how it is used and the choices you have.
By registering in the App you agree to this policy. If you do not agree, please do not use the App.
📦 Information We Collect
We collect only what is needed to run the rewards programme:
- Mobile number – used to create your account and verify login by OTP (one-time password sent by SMS).
- Profile details – your name, and optionally your email address, postal address, date of birth and a profile photo that you choose to add.
- Reward activity – the product QR codes you scan, points earned and redeemed, and your redemption requests.
- Payout details – the mobile number or UPI ID you provide for receiving cashback.
- Device and log data – device model, operating system version, app version, IP address and crash or error logs, used to keep the App working and secure.
We do not collect your precise location and we do not access your contacts, messages or files. The camera is used only while you scan a QR code; photos are not stored unless you set a profile photo.
🎯 How We Use Your Information
Your information is used to:
- Create and secure your account and verify your identity by OTP.
- Credit reward points when you scan a genuine Aquasine product QR code and prevent duplicate or fraudulent scans.
- Process your redemption requests and pay cashback to the details you provide.
- Send you service messages about your account, points and redemptions by SMS, WhatsApp or in-app notification.
- Provide customer support and resolve disputes.
- Improve the App and comply with legal obligations.
🔗 Information Sharing
We do not sell or rent your personal information. We share it only with:
- Service providers that help us run the App – cloud hosting, file storage, SMS/OTP delivery and payment processing – under confidentiality obligations.
- Aquasine and its authorised distributors, to verify purchases and manage the rewards programme.
- Authorities when required by law, court order or to protect our rights and users.
🛡️ Data Security
All data is transmitted over encrypted connections (HTTPS/TLS) and stored on secured servers with restricted access. OTPs expire within minutes and are never stored in plain form. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
👤 Your Rights
You can, at any time:
- View and edit your profile details from the Profile screen in the App.
- Request a copy of the personal data we hold about you.
- Delete your account from the Profile screen (Delete Account) or by contacting support. Your account and personal data are removed; transaction records may be retained as required by law.
- Withdraw consent for non-essential communications.
🔄 Data Retention
We keep your data for as long as your account is active. Records of points and cashback payouts may be retained for up to 7 years to meet accounting and legal requirements, after which they are deleted or anonymised.
👶 Children
The App is intended for trade professionals aged 18 and above. We do not knowingly collect information from anyone under 18.
📝 Changes to This Policy
We may update this policy from time to time. The "Last Updated" date at the top shows the current version. Continued use of the App after an update means you accept the revised policy.